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Privacy Policy

In compliance with the provisions of the Federal Law on Protection of Personal Data Held by Private Parties (LFPDPPP), PDC Rides makes the following Privacy Policy available to you:

 

Responsible for the protection and treatment of your Personal Data

PDC Rides, SA de CV. (Hereafter “PDC Rides”), domiciled in Gavilanes 78, Mz 84, Lt 4, Las Palmas 1, C.P. 77723, Solidaridad, Quintana Roo, México.

PDC Rides S.A. de C.V. is responsible for the protection of the data requested during the reservation process of the different tourist services offered on this site. 

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Information we collect

Personal Information

They include name and surname, phone number, address and e-mail. In some cases: credit card number, expiration date, cardholder name, and address from the credit card statement. This information is collected, encrypted and stored when a reservation is made via the internet, by phone or trough a mobile device application. 

Non Personal Information

When you visit pdcrides.com, we may store information about your session and assign one or more cookies to you. Cookies are text files stored on your computer and are used to know if it is the first time you visit us. Our cookies do not collect nor store personal information.

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How your data is used

The data you privide may be used to process, update, modify or cancel the services you have contracted through PDC Rides.

We may send you notifications via email informing about changes or events related to your travel itinerary or confirmation of contracted services, modifications, cancellations and invitations to evaluate our services once your visit is over.

You may receive phone calls to verify operations or transactions made via the internet or through a mobile device, in order to validate the information. There is also the possibility of requesting documents that establish the identity of the client or the credit card holder if PDC Rides considers it necessary.

If you are already a client of ours, you may receive offers or promotions of our services.

 

Limitation of use and disclosure of information

Only PDC Rides has access to the information collected during your reservations.

 

How we protect your personal data

PDC RidesPDC Rides has a sophisticated security system to protect our client’s information from unauthorized acces. Our systems are configured with internationally certified data encryption and coding technologies. All data transmission from PDC Rides sites is encrypted before being sent using SSL (Secure Socket Laers) technology.

Once the reservation process of your request is completed, the credit card data is automatically deleted from the system.

 

How you can access your personal data

Federal Law on Protection of Personal Data Held by Private Parties (LFPDPPP) establishes 4 actions that you have the right to exercise on the personal data you provide: access to your personal data to know the details of their treatment, as well as to rectify them if they are inaccurate, incorrect or outdated; cancellation when you consider that they are not required for any of the purposes indicated in this privacy policy, are being used for non-consensual purposes or the contractual or service relationship has ended, or opposition to their treatment for specific purposes.

If you need access to the personal data you provided, send a request to operaciones@pdcrides.com with the following:

  • Full name and telephone or address

  • Copy of and official identification with a photo or that accredits you as the owner of the data you want to acces or as the legal representative of the owner.

  • Specify what you want to be donde with your personal data.

 

Data transfers

Some of your personal data that you provide at the time of booking is shared with our suppliers or affiliated companies to process and complete the services you contracted.

We may share your personal information in the following situations:

  • Advertisement

    • Direct Email Marketing

    • Personal data: email address; first name; surname

    • Facebook Audience Network

    • Personal Data (Cookies; unique device identifiers for advertising (Google Advertiser ID or IDFA, for example); usage data

  • Analytics

    • Google Analytics, Facebook Ad Conversion Tracking (Facebook Pixel), Google Ad Conversion Tracking

    • Personal data: Cookies; usage data

    • Google Analytics Demographics and Interests Reports

    • Personal Data (Cookies; unique device identifiers for advertising (Google Advertiser ID or IDFA, for example)

  • Contact user

    • Contact form

    • Personal data: address; email address; first name; surname; phone number

  • Management of contacts and sending messages

    • Mailing supplier

    • Personal data: address; email address; first name; surname

  • Provide Support Chat

    • Personal data: data communicated during the use of the service; email address; first name; phone number

    • Personal data: Cookies; usage data

    • Google Analytics Demographics and Interests Reports

    • Personal Data (Cookies; unique device identifiers for advertising (Google Advertiser ID or IDFA, for example)

  • Remarketing and behavioral targeting

    • Google Ads Remarketing

    • Remarketing with Google Analytics

    • Personal Data: Cookies; usage date

    • Facebook Custom Audience

    • Personal Data: Cookies; email address

    • Management of Tags or label

    • Google Tag Manager

    • Personal Data: Cookies; usage date

 

Cookies

PDC Rides uses its own and third-party cookies to analyze your browsing and offer you a more personalized service according to your interests.

 

Right to revoke your consent to data processing

Article 8 of the LFPDPPP provides for the possibility of revoking the consent granted for the processing of your personal data. To revoke it, you may request it using the same mechanism and procedure of the exercise of ARCO Rights provided in this notice. However, PDC Rides informs you that keeping your personal data in its database will allow you to better understand your needs based on your history and thereby offer you a better service in your future reservations.

 

Mechanisms for the exercise of ARCO Rights and Revocations of consent for the processing of your data

To exercise your rights of Access, Rectification, Cancellation and Opposition or your right to revoke consent for the processing of your personal data, you must fill out and send the ARCO Rights exercise form which you can ask it by sending an email to operaciones@pdcrides.com, and sending it back to the same email address, or send the form phisically to the following address:  Gavilanes 78, Mz 84, Lt 4, Las Palmas 1, C.P. 77723, Solidaridad, Quintana Roo, México. or, you may submit your request in writing and in Spanish and complying with the requiremtns indicated in the article 29 of the LFPDPPP regulations. For more information you can contact PDC Rides for Customer Service writing to operaciones@pdcrides.com.

For the provenance of the exercise of your ARCO Rights, you must prove the ownership of your Arco Rights or the representatio with respect to the owner through the presentation of a copy of your identification document and the display of the original for comparision, or those established instruments in the article 89 of the resulation of the LFPDPPP.

 

“Article 29.- The request for access, rectification, cancellation or opposition must contain and accompany the following:

 

  1. The name of the owner and address or other means to communicate the responde to your request;

  2. The documents that prove the identity or, the legal representation of the owner;

  3. The clear and precise description of the personal data in regard to which one seeks to exercise any of the aforementioned rights, and

  4. Any other element or document that facilitates the location of personal data.” 

PDC Rides will follow up on your request within a period of 20 business days from the recepit of said form or request, with the complete documentation, to notify you of its origin. In case this proceed, PDC Rides will have maximum period of 15 business days to make your ARCO rights effective.

 

Changes to this Privacy Policy

PDC Rides reserves the right to modify or change this Privacy Policy if is necessary. The changes take effect at the time they are posted on any of its internet sites. The changes are published at the address:  www.pdcrides.com/privacy-policy

By processing reservations with PDC Rides, its representatives or affiliates (by any means) you accept this Privacy Policy. If the user uses the services of www.pdcrides.com it means that the user has read, understood and agreed to the terms set forth above.

 

Last update 30 August 2022

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